How can I request my medical records only for services received onboard?
Answer: Guests that received care on board, should request copies of their medical records while they are on board. Guests that have disembarked may request copies of their medical records and/or invoice – here.
Before submitting your request, please ensure you have the below information readily available:
- Voyage/Booking Number
- Sailing dates
- Ship name
- Photo identification (Driver's license, passport, etc.) in digital format
If you are making a request on behalf of someone else, please be ready to provide legal documentation authorizing you to do so.
You should always include your proof of payment (your shipboard Folio) with your claim. To obtain a copy of your folio, contact guest services.
Information regarding US-based Insurance claims:
When submitting a claim in the United States, please advise your insurer to process your claim as an “international claim”. We regret to advise that we are not able to provide any of the following:
- ICD-10-CM Diagnosis Codes
Your onboard medical records will have an ICD-10 diagnosis code. ICD-10 codes may be rejected by your insurance. Although it is not commonly known – there are different versions and libraries of ICD-10 codes. The ICD-10 Coding System is copyrighted by the World Health Organization (WHO), which owns and publishes the classification. The version used on our ships is the same one published on WHO’s site. We recognize that there are other ICD-10 libraries, including the codes used in the USA. Codes in the USA are taken from an adapted version of ICD-10 codes that the WHO authorized; they are unique to healthcare systems in the USA, and the library is called the “ICD-10-CM” Codes (International Classification of Diseases, Tenth Revision, Clinical Modification”).
- CPT or Current Procedural Terminology Codes
Your insurer may request CPT or procedure codes. These codes are designated by the US Department of Health and Human Services as a national coding set to standardize professional services and procedures and are widely used to process claims in the United States. These codes do not apply to treatment provided outside the US, including treatment provided on board our ships.
- National Provider Identifier or NPI
National Provider Identifier (NPI) is an identification number issued to health care providers practicing in the United States. Since our ships are not US-flagged, our shipboard physicians are not required to have NPI numbers.