Why should I purchase one of Holland America Line’s Cancellation Protection Plans (CPP)?
CPP may help protect your cruise payment in the event of unexpected occurrences that may affect your travel plans. You may also want to consider purchasing this coverage to ensure you have medical protection while traveling. Some medical policies, like Medicare, may not provide coverage for medical expenses incurred outside of the United States.
One of Holland America Line’s Cancellation Protection Plans could help reimburse you for unforeseeable losses if:
- You should need to cancel before departure for ANY reason
- Your luggage is lost, damaged, or delayed
- A family member back home becomes ill and you must return from your vacation early
- The flight on which you were scheduled is delayed or cancelled and you miss your cruise departure
- You become injured or sick during your vacation
What is the difference between the two plans?
The Standard Plan (Cancel for Any Reason Waiver) offers the opportunity to receive a refund from Holland America Line beyond the published refund policy for the otherwise non-refundable cancellation fees. This waiver allows you, for any reason, to cancel up to 24 hours prior to the start of your scheduled travel arrangements made by Holland America Line and receive a money back refund equal to 80% of the prepaid, non-refundable cancellation fees applicable to your cruise vacation. Please refer to the brochure for your cruise for the applicable cancellation fee policy. CPP Standard (Cancel for Any Reason Waiver) is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom), and is a non-insurance feature provided by Holland America Line.
The Platinum Plan provides a 90% cancellation fee reimbursement and extends the cancellation waiver period up until the start of your scheduled travel arrangements made by Holland America Line. CPP Platinum's Cancel For Any Reason Waiver is a non-insurance feature provided by Holland America Line. The Platinum Plan also provides travel insurance coverage underwritten by Nationwide® for trip delays and interruptions, medical expenses and more. Worldwide 24-hour emergency assistance, non-insurance services provided by CareFree Travel AssistanceTM , are included as well. CPP Platinum is not available to residents of New York State, Quebec, British Columbia, Puerto Rico, or the United Kingdom.
If something comes up or I test positive for COVID-19 and I need to cancel before my cruise, am I protected?
Absolutely. Under Holland America Line's Cancel For Any Reason Waiver, no matter the reason, you can cancel by providing written cancellation notice up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard (or right up to the start of your scheduled travel with CPP Platinum). What's more, you'll get a money back refund. Other programs may not refund cancellation fees if the reason for cancellation is not a "covered" claim. Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.
Are my airfare and pre- and post-packages protected as well?
Yes. If you purchased Holland America Line's Flight Ease Plan and/or our pre-/post-packages, you'll get 80% of your air and package cancellation fees refunded when canceling up to 24 hours prior to the start of your scheduled travel (90% with CPP Platinum when canceling right up to the start of your scheduled travel). Any Future Air Credit generated by the airline will be owned solely by Holland America Line and cannot be redeemed.
If an emergency occurs during our trip, will I be able to see a doctor who speaks English?
If you have chosen CPP Platinum, you'll have access to a 24-hour emergency assistance hotline whose staff will refer you to local doctors who speak your language.
Does CPP Platinum cover my medical expenses if I become ill or should develop COVID-19 during my cruise?
Yes, if you become sick or a pre-existing condition suddenly worsens or becomes acute during your vacation, the plan provides reimbursement for eligible medical expenses for any illness, including COVID-19.
Are there exclusions? I have a history of back trouble. What if my back goes out on the trip and we have to cut it short?
There is no exclusion under the Platinum Plan for pre-existing conditions that cause a trip interruption or a medical expense-related claim.
Does CPP Platinum cover me if I am injured on shore?
Yes. You could be reimbursed up to $10,000 (USD) for covered emergency medical, surgical and dental care should you become sick or are accidentally injured while traveling.
What if I am isolated in my stateroom for part of my voyage due to COVID-19?
CPP Platinum provides reimbursement for any days that you are confined to your stateroom if the confinement is ordered by a medical professional.
What happens if I become ill and must leave the ship?
If you must disembark the ship for a covered reason, including COVID-19, and you incur extra expenses to get home in addition to the lost days of the cruise, CPP Platinum reimburses your covered expenses, up to 150% of your total vacation cost.
What is the cost for CPP?
The plan cost is based on the total cruise fare (including Alaska Tour Supplement) paid, and is the same price for all ages.
How do I enroll in the CPP Standard or CPP Platinum Plan?
The CPP Standard and Platinum Plans are optional. You may enroll by paying the appropriate plan cost in addition to the required cruise deposit payment.
When is payment for the plan due?
Either plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase. The plan cost is non-refundable once cancel fees begin to accrue.
When does the protection take effect?
The Cancel For Any Reason Waiver is in effect once you activate enrollment by purchasing the plan, up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard, and up to the start of your scheduled travel with CPP Platinum. Other benefits and services provided with the Platinum Plan are effective once you depart on your trip.
Will I need to file a claim if I have to cancel?
No. If you cancel 24 hours before departure with the Standard Plan or prior to departure with the Platinum Plan, you do not need to file a claim. Holland America Line will reimburse 80% - 90% of the eligible amounts paid (minus the plan cost). Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.
How would I file a claim (for something that occurs while I was traveling) if I purchased the Platinum Plan?
Participating guests who incurred a loss while on their cruise vacation may initiate a claim at: www.travelclaim.com.
Where may I obtain more information?
To view the state-specific plan documentation for CPP Platinum which provides the terms, conditions, and exclusions of the plan, visit http://www.affinitytravelcert.com/docs/nwehal01.
The CPP Platinum plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
CPP Standard Protection’s and CPP Platinum Protection’s Cancel For Any Reason Waiver are non-insurance features provided by Holland America Line.
CPP Platinum’s Travel Insurance benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus Ohio.
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